Frequently Asked Questions (FAQ)

We have compiled the most frequently asked questions from our customers to help you quickly and easily. If you cannot find an answer to your question here, please contact us directly - our team will be happy to help you at any time!

orders

How can I place an order?

Ordering from Jamalera is very easy: select the products you want, put them in your shopping cart and follow the instructions in the checkout process. You will be guided through the steps until your order is completed.

Can I change my order later?

We process orders immediately after they are received, so changes or cancellations are only possible within a very short time frame. Please contact us as soon as possible if you would like to make a change.

Shipment

How long does shipping take?

The delivery time varies depending on the product and delivery address. It is usually 7-14 working days. You will receive more detailed information in the shipping confirmation.

Can I track my order?

Yes, as soon as your order has been shipped, you will receive a shipping confirmation with a tracking number. You can use this to track the current status of your delivery.

Return & Exchange

How can I return a product?

If you are not satisfied with an item, you can return it within 14 days of receipt. Please contact us to initiate the return and we will send you all the necessary information.

Who bears the return costs?

The return shipping costs are to be borne by the customer unless the item is defective or there is an error on our part.

payments

Which payment methods are accepted?

We accept various payment methods including credit cards, PayPal and other secure payment options. All available options will be shown to you during checkout.

Is payment at Jamalera secure?

Yes, your security is very important to us. We use encrypted payment services to protect your data and only work with trusted payment providers.

contact

How can I contact you?

You can reach us at any time via our contact form or by email. Our customer service team will get back to you as soon as possible to clarify your concerns.

Thank you for choosing Jamalera. We look forward to providing you with a great shopping experience!